Terms & Conditions

Please read these Terms & Conditions carefully before using our website or making a booking.

By using this website, you enter into a user agreement with Imdadh Limited, of 5, Oxford Street, Batley, West Yorkshire, WF17 7PZ. How these conditions apply to you will depend on whether your booking is a package holiday or other travel arrangement.

When you make a booking, you confirm that you are authorised to accept these conditions on behalf of yourself and all members of your travelling party. If you make a booking for more than one person, you are responsible for all payments and communication on behalf of the group.

All contracts with Imdadh Ltd and all matters arising from them are subject to English law and to the jurisdiction of the courts of England and Wales. The person who makes the booking, who must be aged 18 or over, accepts these conditions on behalf of all members of the party and is responsible for all payment due from the party.

If you do not agree to these Terms & Conditions, you should not use this website or make a booking. For all correspondence or booking-related matters, please write to Imdadh Limited, 5, Oxford Street, Batley, West Yorkshire, WF17 7PZ, or email support@roomsandmore.co.uk

Definitions

Package – A combination of at least two of the following elements sold together at an inclusive price:

(3A)- GDPR - YOUR RIGHTS UNDER GDPR GDPR of EU gives you a right to access data and information held with us about you. It also gives you a right to amend, correct, delete and object to further processing.

Transport
Accommodation
Other significant tourist services.

Anything else, such as flight-only bookings or services sold separately, constitutes “other travel arrangements”.

Contract Information

If you book a package, your contract is with Imdadh Limited.

A contract arises when you have confirmed your booking and we issue a confirmation invoice.

If you book other travel arrangements (such as flight-only or hotel-only), Imdadh Limited acts solely as a booking agent. In that case, your contract will be with the relevant supplier (e.g., airline, hotel, or tour operator), and their terms and conditions will apply.

All contracts with Imdadh Limited are governed by English law and subject to the jurisdiction of the courts of England and Wales.

The person making the booking must be at least 18 years old and accepts these terms on behalf of all travellers listed.

Payments

At the time of booking, a deposit of between £150 per person and the total cost of the booking must be paid, depending on the travel type.

Full payment is required no later than 8 weeks before departure, or immediately if the booking is made within that period.

If the required payments are not made on time, the booking may be cancelled, and deposits forfeited. Payment can be made via major debit or credit cards.

ATOL Protection

We provide financial protection under ATOL No. 10961, issued by the Civil Aviation Authority (CAA).
When you purchase an ATOL-protected flight or package from us, you will receive an ATOL Certificate explaining what is financially protected and who to contact if something goes wrong.

In the event of insolvency, either we or another ATOL holder may provide your services at no additional cost. If this is not possible, you may be entitled to claim under the ATOL scheme or from your card issuer.

By accepting ATOL protection, you assign to the Trustees of the Air Travel Trust any related claims arising from non-provision of services.

Privacy & Data Protection

Imdadh Limited is committed to safeguarding your privacy and complies with the .

This policy explains how we collect, use, and protect personal data provided by you. By using this website, you consent to the practices described herein.

Our site uses cookies to improve your browsing experience. You may disable them in your browser if you prefer.

Personal Information

We collect and process information necessary to fulfil your bookings, such as name, address, contact details, passport information, and payment details.

This data may be shared with airlines, accommodation providers, and other partners strictly for booking fulfilment.

We will not retain your data longer than necessary and will take all appropriate steps to protect it from unauthorised access or misuse.

You have the right to access, correct, or delete your data under GDPR. Requests can be made in writing to support@roomsandmore.co.uk

Changes or Cancellations by You

If you wish to alter your booking, please notify us in writing. We will try to accommodate your request, subject to availability and an amendment fee of £55 per booking, plus any supplier charges.

Some bookings (e.g., discounted or non-refundable airfares) may not be changeable.

If you cancel your booking, then it is completely non-refundable.

If your reason for cancellation is covered by travel insurance, you may be able to reclaim these charges.

Changes or Cancellations by Imdadh Limited

Occasionally, we may need to modify or cancel your booking due to operational reasons. If this occurs, we will:

Inform you as soon as possible,
Offer an alternative of equal or higher value (you would need to pay the difference), or
Provide a full refund of all monies paid.

No compensation will be payable for cancellations caused by force majeure (e.g., war, natural disaster, pandemic, industrial dispute).

Pricing

Prices are subject to availability and may change before a booking is confirmed.

Once confirmed, prices may only change in limited circumstances, such as:

Fuel cost variations,
Government taxes or airport fees, or
Exchange rate changes.

Liability

Imdadh Limited will take all reasonable care to ensure your travel arrangements are as described. We accept responsibility for services within our control but not for events beyond our direct management (e.g., third-party delays, natural events).

Our liability shall not exceed the total cost of your booking. We are not liable for indirect losses or consequential damages.

If you experience a problem while abroad, please inform the local supplier immediately.

If unresolved, contact our UK office at 01924 444 303 or emailsupport@roomsandmore.co.uk

All post-travel complaints must be submitted within 28 days of return.

Passport, Visa & Health Requirements

It is your responsibility to ensure you have valid travel documents, visas, and vaccinations as required for your destination.

Failure to comply may result in denied boarding or entry, and Imdadh Limited cannot be held responsible for related losses.

Helpful resources:

Flights & Carriers

A flight described as “direct” may include one or more stops.

Airlines may change schedules for operational reasons. Please reconfirm departure times at least 72 hours before travel.

Insurance

We bly recommend purchasing comprehensive travel insurance at the time of booking.

Miscellaneous

Hotel ratings are provided by local authorities and may vary by destination.
Additional local taxes or resort fees etc may be payable directly to hotels.
All correspondence regarding data protection, bookings, or complaints should be sent to:

Imdadh Limited

5, Oxford Street, Batley, West Yorkshire, WF17 7PZ

Email: support@roomsandmore.co.uk